How quickly will I hear back after submitting a form?
We respond to all inquiries within 24 hours, typically much sooner during business hours. If your project is urgent, we recommend calling us directly at 631-606-6260 for the fastest response.
Are your estimates really free?
Absolutely. We provide detailed, written estimates at no charge and with no obligation. We'll come to your home, assess your floors, discuss your options, and provide transparent pricing so you can make an informed decision. There's never any pressure.
What areas do you serve?
We serve all of Long Island, including both Nassau and Suffolk counties. From Garden City to The Hamptons and everywhere in between, we bring our Bona Certified craftsmanship to homes across the Island. View our full service area list.
How far in advance should I book?
We recommend reaching out at least 2-3 weeks before your desired start date, though we can sometimes accommodate shorter timelines. Spring and fall are our busiest seasons, so earlier booking is best during those months.
Do I need to move my furniture before the project?
We can discuss furniture logistics during your estimate. In many cases, we handle moving smaller furniture as part of the project. For larger or delicate pieces, we'll provide guidance on what needs to be moved beforehand.
What payment methods do you accept?
We accept checks, cash, and major credit cards. Payment terms are discussed during the estimate process so there are never any surprises. We believe in transparency in every aspect of working with us, including billing.